Are You Afraid of Silence?

Years ago, when I first moved to the U.S. from a non-English speaking country, I had difficulty expressing myself fluently. My mind raced to form sentences correctly in English, something that I actually preferred to blurting out broken sentences. The result was… breaks of silence here and there. At one point, I even asked some … Read More

Why Are Commitments So Hard to Uphold?

You gave your word, put down a deposit, signed an agreement, and even committed to invest more time, effort, and additional funds. You did all that only to find out—just a few days later—that this new effort requires too much of you. All too quickly, “life gets in the way”… and then your commitment goes … Read More

How to Hire Your Next Star?

The curtains are up… your next star is stepping up on the stage (you hope). This is audition time. You know they must be excited or even nervous. Regardless, you want to see the real talent underneath and evaluate whether they are a good fit for your ensemble. An interview is similar to an audition. … Read More

How To Kill Procrastination?

Does every item on your To-Do-List get acted upon in a timely manner? Where does procrastination come from? Human beings naturally look for comfort. We gravitate toward doing what comes to us easily. Sometimes, that means spending your “busy” time on stuff that you already have a handle on, and avoiding the stuff that is out … Read More

Succession Planning for a Long Departure

As we left off in our last post of this series, succession planning- selecting the right person to take over your role in the event of your absence- is often a daunting task. Business owners tend to ask, “Who should I choose to fill in my shoes?” This question is in the heart of any … Read More

Delegation Guidelines for a Long Departure

In Strategic Planning for a Long Departure, we explored how developing a strategy can precede smooth operation while you are away from your business. In order to create that strategy, we first grouped your responsibilities into three categories: Daily Operation, Fire Fighting, and Touch and Go. Now, the next step: Start Delegating We will discuss … Read More

Strategic Planning for a Long Departure

Remember the last time you left on vacation? How did you prepare before leaving? Did you have a strategy? You might have made a list of things to pack and a detailed itinerary of what to look forward to, but that’s not all there was to do. In addition to running the business as usual, … Read More

How Can You Handle Mistakes Effectively?

In our last blog post, Who Doesn’t Make Mistakes?, we learned that a leader sets the tone as to the kind of feedback that will be provided to employees when they make mistakes. Therefore, an effective leader should handle mistakes after understanding the impact it can have on the employees. Now, let’s examine the types of feedback … Read More

Customer Service for High Maintenance Customers

Is The Customer Always Right? How do you prioritize the time you spend dealing with customers? Well, in this blog post, we explore some strategic and tactical approaches to increase effectiveness surrounding customer service issues. As a professional who wears many hats, you may feel drained when helping strong-willed individuals resolve complex customer service issues. When … Read More

So You Think You Can’t Do Public Speaking

What’s the magic that just a handful of presenters have that you don’t? Some may say they’re natural orators. Yet, when the time comes for them to speak in front of a crowd, do you think they simply approach the podium and let their most memorable words spontaneously roll off their tongue? That would be … Read More