Succession Planning for a Long Departure

As we left off in our last post of this series, succession planning- selecting the right person to take over your role in the event of your absence- is often a daunting task. Business owners tend to ask, “Who should I choose to fill in my shoes?” This question is in the heart of any … Read More

Delegation Guidelines for a Long Departure

In Strategic Planning for a Long Departure, we explored how developing a strategy can precede smooth operation while you are away from your business. In order to create that strategy, we first grouped your responsibilities into three categories: Daily Operation, Fire Fighting, and Touch and Go. Now, the next step: Start Delegating We will discuss … Read More

Strategic Planning for a Long Departure

Remember the last time you left on vacation? How did you prepare before leaving? Did you have a strategy? You might have made a list of things to pack and a detailed itinerary of what to look forward to, but that’s not all there was to do. In addition to running the business as usual, … Read More

How Can You Handle Mistakes Effectively?

In our last blog post, Who Doesn’t Make Mistakes?, we learned that a leader sets the tone as to the kind of feedback that will be provided to employees when they make mistakes. Therefore, an effective leader should handle mistakes after understanding the impact it can have on the employees. Now, let’s examine the types of feedback … Read More

Customer Service for High Maintenance Customers

Is The Customer Always Right? How do you prioritize the time you spend dealing with customers? Well, in this blog post, we explore some strategic and tactical approaches to increase effectiveness surrounding customer service issues. As a professional who wears many hats, you may feel drained when helping strong-willed individuals resolve complex customer service issues. When … Read More

How to Retain Top Players?

Not too long ago I set down with a business owner who was transitioning his business to the hands of a new owner. This transition presented a challenge for both. He was still planning on being around for some time, with intentions to continue and receive earnings after his exit, based on the future performance … Read More

Who Doesn’t Make Mistakes?

The simple answer is: no one. In The Business World Mistakes are an integral part of how we grow, how we examine what we know, how we learn, and how we get wiser. Yet, when it comes to safety, there is usually little to no tolerance for making mistakes. For obvious reasons, someone has to … Read More

How to Overcome Decision Making Plight?

Some days it’s hard to make up your mind. It may seem like there are too many facts, too many possibilities, daunting risk, and a drizzle of uncertainty. What if you make the wrong decision? In this blog post we’ll discuss some methods that would help you resolve the knot in your stomach when it … Read More

How to Implement Business Innovation?

Confession: I have been a fan of innovation since childhood. I admired all those Star Trek gadgets and hoped to have one of those “Beam me up Scottie” one of those days. I still do. I even ended up in the technology field for a major part of my life, where bringing innovation to organizations … Read More