The simple answer is: no one.
In The Business World
Mistakes are an integral part of how we grow, how we examine what we know, how we learn, and how we get wiser.
Yet, when it comes to safety, there is usually little to no tolerance for making mistakes. For obvious reasons, someone has to pay the price, and usually there is a direct connection between the severity of the impact resulted from the mistake and the price that is paid.
In other areas of business, the spectrum of consequences for making a mistake is as wide as the horizon. Therefore, managers’ reactions to their employees’ mistakes in one organization could be a far cry from how similar mistakes would be handled in another.
More than that, within the same business, responses could be inconsistent between managers when the culture about how to handle mistakes is ambiguous.
And what about organizations that intentionally leave the response to mistakes totally up to the discretion of individual managers? Such a tactic may be because an organization’s policymakers believe the response is a matter of common sense. However, what’s common sense to one person is absolutely unacceptable to another.
In Your Business World
So, as the leader of your own business unit, you may want to ask yourself, “Why would it be important to define a culture for dealing with mistakes at all? What difference would defining such a culture make?”
Let’s first ask, “What does consistency provide for your employees?”
It provides them the assurance that if they behave in a certain way, that behavior will always be accepted. And at the same time, if they behave in another way, such behavior will always be frowned upon. Consistency provides employees with the same structure it provides for children.
Isn’t consistency what we use to enforce good behavior in children?
Consistency works effectively to provide direction and stability in the business world.
What kind of feedback do you think works best?
Stay tune for our next blog post: How Can You Deal With Mistakes Effectively?.